Be sure to read this whole page - It's IMPORTANT!
Are you confused? I would be too. So first, let me offer my apologies for the discrepancies and confusion about this issue. I get more emails about this subject than any other, so I decided to make this web page in hopes of answering your questions about the additional driver fee waivers. It is an attempt to satisfy your concerns and also to explain the additional driver issue as best I can.
Steve Parquet, owner
The Main Questions People Ask:
Do I have to pay an additional driver fee when renting through this website? All companies allow spouse and domestic partner as the additional driver with no surcharge. Other companies also allow 1 or 2 additional drivers regradless if they are spouse or domestic partner.
What you're seeing from them is their national terms and conditions statement. It does NOT pertain to our Hawaii only corporate agreement with them, which supercedes theirs. They don't draw up separate terms and condition for every location or every corporate account such as ours.
The Bottom Line is this: The "Hawaii Only" terms and conditions in the contracts we have with the various car rental companies supersedes their nationwide terms & conditions. The car rental companies we are partnered with are not going to change their national terms and conditions statements or their websites to accommodate one market - Hawaii. It is up to us, Hawaii Car Rentals, a corporate discount vendor partner of these companies, to explain it to our customers.
When you reserve your car through Hawaii Car Rentals, the pre-negotiated contractual agreement that we have with Avis, Budget, Dollar, Enterprise, Hertz or Thrifty takes priority over their terms and conditions that you see on their websites or in the terms & conditions section of your rental agreement with them.
As an example, when renting with Dollar via this website, if in their terms and conditions it says you will or may be charged for each additional driver, but this website says additional driver fee is waived, because of our agreement with Dollar, you would get the additional driver(s) at no charge because our "Hawaii Only" agreement takes precedence.
During or after you make your reservation, you may notice in the car rental company Terms and Conditions it states you may (or will) be charged an additional driver fee, possibly as much as $13.50/day. In your reservation confirmation it may or may not mention anything about additional drivers. If you call the car rental companies on the phone, most likely they will say you will be charged, or they don't know us, or it's not part of the corporate agreement they have with us (S-c-r-e-a-m!). It might help if you gave them our corporate ID number that we have with that particular company. But the call center agent may not have the ability to look it up without involving their supervisor. Once again, we apologize for this confusion.
As stated above, Hawaii Car Rentals is on special Hawaii-only programs that we have arranged with all the rental car companies. Though we have requested it (since 2003), the car rental companies have not integrated our special Hawaii bonuses and waivers into their website or into their Terms and Conditions you see when you make your reservation. On some of their websites, what you get or don't get may be stated incorrectly or not at all. We have no control over this and do not expect them to change it either. What will be correct are the rates. Like I stated above, it is up to Hawaii Car Rentals (us), to explain it to our customers.
There is nothing special you need to do. The additional driver fee waiver WILL be allowed to you simply by booking through our website. I Guarantee You Will NOT Be Charged! No one who has ever booked through Hawaii Car Rentals (or using our corporate discount web links) has ever been charged for an additional driver if the company they were renting from allowed the free driver waiver at that time.This bonus/waiver, along with the special rates listed on our website, are built right into our website (or corporate discount number or web links when reserving on each car rental company reservations page).
Once again, when you show up to get your rental car, there is nothing you need to say, show or do to get the additional driver benefit. You don't need any sort of coupon to get these waivers. When you get to Hawaii to pick up your car, everything will be in the agent's computer - the special rates as well as the special waivers. You don't even have to mention it. It is all adjusted automatically via computer at the car rental counter - and you will not be charged. No one ever has been charged in all the years we've been renting cars for Avis, Budget, Dollar, Enterprise, Hertz and Thrifty. I always tell people if you reserve through our website using our special links and are charged for some reason, then I will make sure you are reimbursed. We've never had to reimburse anyone since we started renting cars in 2003.
It is our understanding if you are on the rental contract as the primary renter of the vehicle, and the "additional driver" gets into an accident, you are the responsible party since you are the person renting the car, whether you are there or driving at the time or not. Always check with your insurance company to see what and what is not covered in your particular policy. All the rental car companies havetheir own various types of insurance coverages available at the reservations desk. Many companies will allow you to add insurance and other options such as child saftey seats, GPS, etc., after you've reserved through our website. You just need your name and confirmation number.
We hope the above has answered all your questions. If not, please do not hesitate to contact us. Have a great time in Hawaii.
Steve Parquet, Owner