Shuttle Buses | Cruise
Ship Shuttles | Will You
Pick Me Up | Disabled | Driver Services |
car rental courtesy shuttle buses necessary?
most cases, yes, especially at the larger airports such as at the Honolulu
International Airport. Even though car rental company reservation counters may
be located right in the airport terminal or outside across from baggage claim,
their car lots are not always within comfortable walking distance, especially
when you have luggage or children to attend to. So, for
your convenience, they all provide a courtesy
shuttle bus where necessary. However, at smaller Hawaii airports such as Hilo International
Airport on the Big Island, the pickup counters for some companies as well as
their rental vehicle lot are located across the street from the main terminal,
just across from baggage claim. The cars are within walking distance, so no shuttle needed.
Car Rental companies offer courtesy shuttle buses at the airports?
Yes. The five car rental companies we rent cars for, Avis, Budget, Dollar,
Thrifty and Enterprise, all have airport courtesy shuttle buses where needed for your
convenience. Courtesy shuttle bus availability, necessity and information can be
found on our Hawaii Car Rental Locations page. It
will not only show over 70 car rental pickup locations on Kauai, Oahu, Maui and
the Big Island, it will also show whether you will even need courtesy shuttle
bus pickup service at each location. The page will indicate such directions as, "Proceed to the Avis counter in the baggage claim area. Rental cars are parked outside the baggage claim area. No shuttle is
necessary," or "Enterprise counter is
at the terminal. Exit the baggage claim area to the rental car booths. Shuttle service is directly behind the booths. The enterprise/ national shuttle will take the customer directly to the main rental car
Do courtesy shuttle buses come to the docks to pick up
cruise ship passengers?
Some do and some don't.
Most courtesy buses may come from the airport to the dock to pick up cruise
ship passengers, but others come from the company's in-town location. At some cruise ship locations, you will
need to take a taxi from the port to the car company location from which you
reserved your car, whether it be an airport or in-town location. For exactly what company offers courtesy bus service at
Hawaii ports of call, please refer to our Car Rental Shuttle Information for Hawaii Cruise Ship Passengers
page for details.
a courtesy shuttle bus pick me up at my hotel, condo or vacation rental?
Mostly Enterprise, which is known for their slogan, "We'll Pick You
Up," may pick you up and take you to one of their many Hawaiian island in-town
(non-airport) locations. But restrictions apply such as the distance from you
to them. Book online and then call the specific location for details and to
arrange for pick up service. Other car
hire agencies have
indicated they have very limited pickup service. But it's best to call each location directly
to ask if they offer courtesy pickup service. Be sure to ask if when your
vehicle is returned, if they will also drop you off.
shuttle buses accommodate the disabled traveler?
Avis and Budget offers the most disability equipment choices and options including swivel seats, transfer boards and airport shuttles with wheelchair
lifts (at limited locations). This allows easy access to aid those customers with disabilities to go to and from the rental location. They are also called lift vans or buses with wheelchair ramps.
Always call the location you'll be renting from to make sure they have a bus
that can accommodate your needs. Or check out our Car Rentals for Persons with Disabilities and Equipment for the Disabled
page for what is offered by each company.
services do the bus drivers perform?
shuttle bus driver's main task is of course to courteously and safely drive you
back and forth between the airport and the rental car agency or car lot. He or she usually
will also help you load and unload your luggage from the bus. Since they are
always local residents, they are often helpful in answering questions.
it necessary to tip a shuttle bus driver?
is not necessary or required. It's expensive to live in Hawaii, so tips are
always appreciated by the drivers, especially if the driver helps you load and
unload your luggage. It's always a nice gesture to give a tip of at least $1.00
or $2.00 per bag.
bus drivers are wonderful!
Sometimes our car rental customers take the time to let us know how much they
appreciate the bus drivers. Here's what a couple vacationers said:
"The pick up shuttle drivers were
we were leaving Oahu for Kauai, we somehow left two bags in the back of one
of our cars. One of the bags was the camera bag with $700.00 or more worth
of equipment in it. The depot called the shuttle driver who whipped a quick
U-turn and went back to get them. A real class act. Please let your contact
at Thrifty know how happy we were with them."