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THRIFTY
CAR RENTAL HAWAII
- General
Information
(Updated
June 1, 2009)
I.
RENTER’S QUALIFICATIONS
A.
Valid
driver’s license in own name (required by law).
Foreign renters must have their country’s
valid license, plus International license.
Driver’s licenses from the following countries not
accepted in Hawaii:
Arabia
Marshall Islands
Kwajalein
Palau
Mariana Islands (Northern Mariana accepted)
Saipan
Note:
Government issued license (valid on Gov’t bases only)
B.
Major credit card in own name:
American Express
VISA
JCB
Diner’s Club
MasterCard
Discover
(Note: Debit
or Check Card will be accepted at time of vehicle pickup
if renter presents roundtrip airline/cruise ticket or proof of same.
If no roundtrip ticket or proof of same available, Debit/Check Card will only be
accepted upon return of vehicle. In
all cases, Renter will be subject to a credit inquiry, which may
affect renter’s credit evaluation. Company debit card must have
renter’s name or signature on card.
C.
Prepaid Cards,
as form of payment, are only acceptable upon vehicle return.
D. Primary renter must return
car and must sign closing Rental Agreement.
E.
Thrifty vehicles may not be used for off-road use; camping
is prohibited.
F.
A cash deposit is not allowed; cash allowed only for
payment at end of rental, except at hotel desk locations where only credit/debit card
payments are accepted.
G. Checks of any kind (other
than travelers checks) not accepted as form of payment.
H.
Age Qualifications for vehicle categories:
Renters 25 years old and above:
1.
Must have a major credit card in own name.
2.
Unrestricted on car class.
Renters 21-24
years old:
1.
Must have a major credit card in own name.
2.
Able to rent all car categories.
3.
Renters will be subject to a fee of $27.00
plus tax, daily, per person.
I.
There is no maximum age restriction for licensed drivers.
I.
RENTER’S QUALIFICATIONS
(CONT’D)
J.
Military Personnel
1. Credit card
- 21 to 25 years of age, no specialty vehicles.
2.
Same Island Renter - refer to “H” above.
K.
Walk-Up Rentals
1. Must have a major
credit card in own name/NO
CASH DEPOSITS.
2.
Renters under the age of 25 are subject to a fee of $27.00
plus tax, daily, per person.
II.
APPLICABLE HAWAII STATE TAX / SURCHARGE / FEES*
A.
Hawaii State General Excise Tax
-
Oahu - 4.712%
-
Maui, Kauai, Molokai, Hawaii and Lanai - 4.166%
B.
Hawaii State Motor Vehicle Rental Surcharge of $3.00 per
rental day.
C. Vehicle Licensing &
Registration Fee -- from $0.26
- $0.75 per rental day (depending on type of vehicle/location)
D.
Airport
Concession Recovery Fee
-
11.11% for Honolulu, 11.11% for Kahului, Lihue, Kona, Hilo
E.
Customer Facility Charge (CFC) - $1.00 per rental
day, plus tax (on-airport locations only).
*
All information subject to change without notice.
III.
OPTIONAL COVERAGE (ACCIDENT PROTECTION PLAN)
A. Loss Damage Waiver (LDW) - $26.99, daily (non-specialty vehicles) – effective 3/01/08
- $27.99,
daily (specialty vehicles)
B.
Personal Protection Plan
(PPP) - $5.45,
daily - all car classes, except
Minivan and Specialty - $8.45, daily
C.
Supplemental
Liability Insurance (SLI) - $12.99,
daily
D.
Uninsured Motorist Protection (UMP) - $6.95,
daily
New!
E.
TRIPSAVER – $5.99, daily (purchase option offered at time of rental;
covers accident towing, lockout, flat tire and fuel and battery
services).
IV.
OVERTIME CHARGES
A. Each rental day is a
24-hour period.
After 24 hours, overtime charges apply, not to exceed the
daily rate.
1.
All car categories – 1/3
of the daily rate, per hour or fraction thereof.
2.
Optional coverage (LDW, PPP, SLI & UMP) and
surcharge/fees - full daily rate applies for any portion of overtime.
V.
ADDITIONAL DRIVER POLICY
A.
Maximum additional drivers are four (4) per rental
contract.
B.
Fee of $12.00
plus tax, daily, for each additional driver
Exceptions (no charge):
State employee on State rental, Government employee on Government rental, Thrifty local corporate
account company employee.
C.
Additional driver(s) must be at least 21 years of age.
D. Additional driver(s) under
the age of 25 is subject to a charge of $27.00
plus tax, daily
(plus the $6.00 fee), or a total of $31.00, per day, plus tax.
VI.
PIER PICKUPS (FOR CRUISE SHIP PASSENGERS)
A.
Oahu
– Honolulu Harbor
1.
Pre-book HNL (Airport) location and make a note in
reservation for
“pier pickup”
2.
Upon docking at pier, passenger should call for shuttle
pickup:
Ph (808)
831-2266, press “0” when prompted (allow approx ˝ hour for
pickup)
3.
If
vehicle is returned at Waikiki location, drop charge will apply.
B.
Maui – Kahului Harbor
1. Pre-book
OGG location and make a note in reservation for “pier pickup”
2. Upon
docking at pier, shuttle bus will be waiting from 8 am for pier
pickups. If
after 11 am on 1st day or for next day rentals,
passenger should call for
shuttle pickup:
Ph (808) 871-6339 (allow approx ˝ hour for pickup).
3. Shuttle
runs from 8 am to last pier drop-off at 9 pm.
C.
Lihue – Nawiliwili Harbor
1. Pre-book
LIH location and make a note in reservation for “pier pickup”.
2. Upon
docking at pier, shuttle bus will be waiting from 8 am for pier
pickups. If after
11 am, passenger should call for shuttle pickup: Ph (808) 245-7369
3. Shuttle
runs from 8 am to last pier drop-off at 8 pm.
D. Hilo – Hilo Harbor
1. Pre-book
ITO location and make a note in reservation for “pier pickup”.
2.
Upon disembarking at the pier, board the Thrifty shuttle
bus; if shuttle not readily available, call for pickup:
Ph (808) 961-6696.
E.
Kona – N/A
VIII.
DROP CHARGES
A.
Oahu
Honolulu Airport to Waikiki (or reverse) $30.00
(Note:
also applies to cruise ship p/u at HNL w/return at Waikiki)
B.
Kauai
Kapaa to Lihue (or reverse)
$50.00
C. Hawaii
Hilo to Kona
$ 65.00
Kona to Hilo
$ 75.00
Kona Airport to King Kamehameha’s Kona Beach
Resort
$ 25.00
King Kamehameha’s Kona Beach Resort to Kona Airport
$ 50.00
King Kamehameha’s Kona Beach Resort to Hilo Airport
$ 75.00
Note:
Cars left at airport without authorization will be subject
to a $200.00 charge.
IX.
CAR SAFETY SEATS / SEAT BELTS
A.
Hawaii State Law requires that a child under four (4) years
of age (up to about 40 lbs.) is properly restrained in a child
safety seat. (Customer responsible for securing child passenger in
child safety seat in rental vehicle.)
B.
Hawaii State Law also requires that all passengers between
the ages of
four (4) and seventeen (17) are
property restrained by a seat belt.
Children
4 years through 7 years must be in a booster seat or child
restraint. However,
children of this age that are taller than 4’9” or heavier than
40 pounds may be seated in rear seats with a lap/shoulder or lap
belt.
C.
Child safety seat available, on advance request, for $12.00
plus tax, daily.
D.
Child safety seat should be requested at time of booking
advance reservation.
X. HAND CONTROLS
A.
A request for hand controls must be in writing, to
Thrifty’s Hawaii Reservations Center.
We will confirm a request for hand controls within 24 hours
if the written request is received between noon Sunday through
noon Friday. Otherwise,
a written request for hand controls will be provided 48 hours in
advance. Written
requests can be sent via:
·
mail to Thrifty Car Rental, 1600 Kapiolani Blvd.,
#825, Honolulu, HI 96814,
or
·
fax to (808) 973-3760, or
·
email to Thrifty.Hawaii@dtag.com
The failure to provide us with
a timely written request for hand controls may mean we
cannot fulfill your request if hand controls, trained personnel to
install the hand controls, or vehicles suitable for installation
of hand controls are not readily available due to the untimely
request.
At
the time of a written request for hand controls, in order to more
readily accommodate the request, please advise whether the hand
control should be installed on the left or right side of the
steering wheel.
Also, if a reservation with hand controls is cancelled,
we must also receive an immediate notification to cancel the hand
controls, in writing, via fax or email.
B.
Hand controls can only be installed in specific car models,
as follows:
-
Chrysler
Sebring Sedan (Mid-size / 4-door sedan) – note: w/top down
wheelchair will not fit in trunk of convertible
-
Dodge
Charger (Full-size / 4-door sedan)
-
Chrysler
Sebring (Convertible / 2-door)
- Jeep Grand Cherokee Laredo (SUV)
-
Chrysler
300 Touring/Limited (Luxury / 4-door sedan)
C.
We
recommend that individuals with disabilities who use a wheel chair
and who are traveling alone request a 2-door vehicle (Sebring
Convertible). We have
found, through experience, that such customers can more easily
store the wheel chair in the rear seat as compared to 4-door.
XI.
JEEP WRANGLER TOP REMOVAL
The Jeep Wrangler top is
removable. If renter
elects to remove the top, renter is responsible for reinstalling
same prior to return of the vehicle or will be charged $50.00.
XII.
GLOBAL
POSITIONING SYSTEM (GPS)
The GPS unit is available
for rent at time of car pickup - $11.95, daily
XIII.
GASOLINE
Customer is only responsible for gas used, except when
Prepaid Fuel Option is accepted at time of pickup, when vehicle may be returned at
any level (no pro-ration
allowed).
XIV.
COURTESY SHUTTLE SERVICE
A.
Oahu
1. Waikiki
hotels to our 2002 Kalakaua Avenue rental station (on request)
– daily 7:30 a.m. to 3:00 p.m. only – call direct 971-2660.
B.
Kauai
1.
Kauai Hilton, Banyan Harbor and Garden Island Inn only to
our Lihue rental station: on
request; advance reservations required – 245-3652.
2.
Wailua Hotels/Condos to ResortQuest Kauai Beach at Makaiwa: Midsize or higher categories only; on request; 24 hours
advance reservations required (must book the Makaiwa rental
location). Same day requests, call direct – 821-2802.
C.
Maui
1.
Kahului Airport to/from Maui Beach and Maui Seaside Hotels.
Daily service available between 8:00 a.m. and 9:00 p.m. For pickup, call
871-6339, ext 0. For same-day reservations, call 871-6339 for rates and
availability.
D.
Hawaii
1.
Hilo
- anywhere in Hilo town to our Hilo airport location:
6:00 am to
8:30 p.m. - call direct (808-961-2101).
XV.
CANCELLATION POLICY
A.
FIT (Individual reservation)
1. No
charge for cancellations made at least 48 hours prior to
rental date.
B.
Groups (10 or more vehicles)
1. No
charge for cancellations made at least two weeks prior to
rental date.
XVI.
RESERVATION INFORMATION
A. Telephone
and Fax Numbers
1.
From Oahu
(808)
952-4238 Fax
(808) 973-3760
2.
From Neighbor Islands
(800) 367-5238
Fax (808) 973-3760
3.
From U.S. Mainland/Canada
(800) 367-5238
Fax (808) 973-3760
B.
Hours of Operation
1, Monday - Friday
7:30 am to 5:30 pm (HST)
2.
Saturday
8:00 am to 3:00 pm (HST)
3. Sunday & Holidays
8:00 am to 1:00 pm (HST)
XV.
RENTAL LOCATIONS/HOURS OF OPERATION
A. Oahu
1.
Honolulu
International Airport
4:30 am to Midnight
(3147 N. Nimitz Highway)
2.
Kalakaua Service Center
7:00 am to 8:00 pm
(2002 Kalakaua Avenue)
B. Maui
1. Kahului
Service Center
((935 E. Mokuea Street)
5:00 am to
11:00 pm
C. Kauai
New!
1.
Lihue Service Center
(3120 Oihana Street)
5:00 am to 11:00
pm
New!
2.
Aston Kauai Beach
Hotel @ Makaiwa
8:00 am to 12:00
noon
(650
Aleka Loop / Kapaa)
(Mon – Thurs)
D. Hawaii
(The Big Island)
New!
1. Kona
Service Center
5:15
am to 10:30 pm
2.
King Kamehameha’s Kona Beach Hotel
8:00
am to 12:00 noon
New!
3. Hilo
International Airport
6:00 am to 9:00
pm
THRIFTY - ALL INFORMATION IS SUBJECT TO CHANGE WITHOUT
NOTICE
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