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At
www.HawaiiCarRentals.net,
special pre-negotiated Enterprise Hawaii
rates apply.
Rentals
are available at airport and off-airport locations in Maui, Kauai, Big Island and Oahu. Enterprise Car Rentals are
not available on Lanai and Molokai.
*Base Rental Charges apply to Enterprise locations in the following geographic
area(s): Hawaii Only.
Rates may not be used in conjunction
with any other discounts. Weekly rates are 5, 6, or 7 days. Monthly car
rental rates are up to 28 days. Specialty
vehicles may need to be guaranteed with a major credit card at time of
booking.
All vehicles have automatic transmission
with air conditioning. Rates include FREE unlimited mileage. Rates are
based on 24-hour rentals. All drivers must be at least 21 years of age,
with a major credit card. Debit cards with a Visa or MasterCard logo will
be accepted.
EXCLUSIONS: Base Rental Charges do not include applicable taxes,
fees, surcharges, refueling, one-way, drop-off, delivery, pickup, youthful driver or additional driver charges; or, except as set forth below, any optional products or services such as collision damage waiver
(“CDW”), supplemental liability protection (“SLP”), personal accident insurance and personal effects coverage (“Driver Protection Products”).
Rates do not include taxes, governmental or airport fees, or
optional charges such as refueling service charges. Collision Damage
Waiver, Personal Accident Insurance/Personal Effects Coverage,
Supplemental Liability Insurance or any other optional items or services
are also not included in rates. All renters must be at least 21 years of
age and have a valid driver’s license and credit card in their
possession when they plan to pick up the rental vehicle.
HAWAII PROCEDURES & GUIDELINES
(Effective 12/02/2010)
General
Information, Procedures & Qualifications
RENTER’S
QUALIFICATIONS
A.
Age Requirements:
1.
Qualified renters shall be at least 21 years of age.
2.
Renters under the age of 25 will be assessed a $25.00 per day
surcharge at Airport Locations or $10.00 per day at Home City Locations.
3.
Renters under the age of 25 are normally restricted to economy
through full size vehicles only.
4.
Maximum age of licensed drivers is 99.
B.
Renter must possess a valid driver’s license his/her own name.
C.
Renter must possess a major credit card in his/her own name.
(Without a credit card or with a Debit card see Method of Payment
below.)
D.
Same City/Island Renter- Renter that lives and works in the
same City or
Island
of
Rental
:
1.
Renter must possess a major credit card in his/her own name.
2.
No Cash Deposits or Debit Cards Accepted at all airport
locations.
3.
Government/Military Personnel Exemption- see next section.
E.
Federal Government/ Military Personnel:
1.
Federal Government/Military Personnel Off Duty Travel:
§
Minimum age to rent is 21 years of age.
§
Must provide duty officer’s name & telephone number
§
Must provide Government/Military ID for authenticity
§
Same City/
Island
Rental Allowed
§
Cash/Debit Card Rentals Allowed- Proof of round-trip Travel, or
local utility bill/pay-stub required.
2.
Federal Government/Military Personnel On Orders Travel:
§
Minimum age to rent is 18 when renting under plan qualifying
military rates.
§
The Under 25 Surcharge is included in the military rate and is
not charge separately.
§
Must provide Government/Military ID for authenticity
§
Same City/Island Rental Allowed
§
Cash/Debit Card Rentals Allowed- Proof of round-trip Travel, or
a copy of the orders showing rental vehicle authorized.
F.
Final determination of all renter qualifications is made by the
Enterprise Rent a Car manager on duty at the rental location.
II.
METHOD
OF PAYMENT
A.
CREDIT CARDS
1. Credit card must be in the name of the renter.
2.
Credit cards accepted by Enterprise Rent A Car are:
Visa,
MasterCard, American Express, Diner’s Club, Carte Blanche, Enroute, China
Union Pay, Discover, Optima, Consolidated Services Corp. Exec. Plan Credit
Card, and
Japan
Credit Bureau.
B. DEBIT
CARDS-
HAWAII
ONLY
1.
Debit card must be in the name of the renter.
2.
Debit cards must be connected to a bank account.
3.
Debit cards must have the Visa or MasterCard logo on the card.
4.
If renting on same island which he/she resides, must have
current pay-stub and utility bill.
5.
Renter must have proof of round trip travel ticket if renting
on an island other than the one they reside on.
6.
Military exemption applies- see policy section on military.
7.
A minimum deposit of $300 or $100
plus the entire cost of the rental will be debited from the account at the
time of pickup.
D.
CASH (May be accepted at the end of the rental as payment
only)
III.
ADDITIONAL
DRIVER POLICY
A.
Additional drivers shall be at least 25 years of age.
B.
Additional drivers will be assessed a $10.00
per day fee, spouse and domestic partners excluded.
C.
Additional drivers are not permitted to extend or make any revisions
to the rental contract.
IV.
APPLICABLE
HAWAII
STATE
TAX/ SURCHARGE/ FEES*
A.
Hawaii State General Excise
Tax is 4.166%.
B. Hawaii State Vehicle Rental Surcharge is $3.00 per rental day.
C.
Vehicle Licensing & Registration Fee is from $.43 to $.80 per
rental day depending on the type of vehicle.
D.
Airport Concession Recovery Fee is 11.11%.
This only applies to Airport locations.
E.
Airport Customer Facilities Charge (CFC) is $4.50 per rental
day. This only applies to
Airport locations.
*
Home
City
Locations do not charge Airport charges & fees (D&E). County taxes
are not shown and differ per county.
V.
DROP
CHARGES – Per contract
A.
Oahu- $30 Drop fee if vehicle returned to a
Home
City
location other than the renting Branch. $50 Drop fee if vehicle returned to
an Airport location.
B.
Maui- $50 Drop fee if vehicle returned to a
Home
City
location other than the renting Branch. $75 Drop fee if vehicle returned to
an Airport location.
C.
Hawaii- $75 Drop fee if vehicle returned to a different location
other than the renting Branch. Between Kona to
Hilo
(or reverse)
Note:
Vehicles may not be left at the airport under any circumstance.
Any towing or citation fees will be the responsibility of the renter
and charged accordingly.
VI.
OVERTIME
CHARGES
A.
A Rental Day is considered a 24hr period from when the rental
started. (vehicle rented at 10:00 am. It is due at 10:00 am the next day)
Unless otherwise stated on contract i.e., calendar day rental for insurance.
B.
Overtime charge is based on an hourly rate up until it reaches
another daily charge. This is based off going over the 24hr rental day
period.
VII.
OPTIONAL
COVERAGES (ACCIDENT PROTECTION PLANS)*
A.
Collision Damage Waiver
(CDW)- $16.99/day - Releases the renter of all financial responsibility for
unintentional damages to the rental vehicle.
1.
DW is not insurance because we will not defend or condemn the
renter in a court of law.
2.
DW is voided if there is a violation of contract.
(DUI, unauthorized driver, off-roading, etc.)
B.
Personal Accident Insurance
(PAI)- $3.00/day -
Covers:
1.
$100,000 accidental death insurance for renter.
Covers while the renter is in and out of the vehicle, 24/7.
2.
$10,000 accidental death insurance for other passengers.
3.
$2225 in medical expenses for driver and passengers.
4.
$150 in ambulance fees for driver and passengers.
C.
Supplemental liability
Protection (SLP)- $11.99/day -
Provides
the renter and authorized drivers with up to an aggregate single
limit of $1,000,000 for third party liability
claims. Such as bodily injury, death and/or property damage arising
out of the use or operation of the rental vehicle.
Note:
If renter does not purchase SLP, the renter, or their insurer, is
responsible to cover liability for injuries or death to third parties or
damage to a third parties property if the renter or authorized driver is at
fault in an accident.
D.
Roadside Assistance
Protection (RAP) $3.00/day - allows
Enterprise
customers to waive financial responsibility for Chargeable Roadside
Incidents such as lost keys, lockouts and fuel outages etc.
*Optional
Coverage Rates Are Subject To Change.
VIII.
GASOLINE
OPTIONS
At the time of
rental, customers choose one of two gas options depending on what is most
convenient for them. In either
case, the car is always rented with a full tank of gas.
A.
Option A (ALAGAS) -
The renter prepays for a full tank of gas at the start of the rental.
The price per gallon is competitive with the full service prices at
local gas stations (plus any taxes that apply).
No refunds on unused portion.
B.
Option B (GAS/GAL)
- Prior to returning the car, the customer must either stop and fill the gas
tank or pay
Enterprise
to refuel it for them upon return. If
the renter chooses to have
Enterprise
refuel the tank upon return, the renter only pays for the fuel used, but at
a price which is substantially higher than the Option A gas or what the
local gas stations typically charge.
IX.
INFANT
CAR SEATS and GPS (Not Available at all locations)
A.
Hawaii State Law requires use of infant
car seats for children under four (4) years of age.
Customers are responsible for securing child seat in the rental
vehicle.
Law compliant infant seats are available on request on all islands at
the time the reservation is made, for $8.95
per day or a $44.95 max per rental.
In the event an infant seat has been lost or stolen, a $70
charge will be applied to the rental.
B.
Garmin Street Pilot GPS systems are available at the counters in
Hawaii
. Rental fee is $10.95 per day or $59.95
per week.
X.
SEAT
BELTS
A.
Hawaii State Law requires the use of seat belts for driver and front
seat passengers at all times.
B.
Hawaii State Law also requires all backseat passengers between the
ages of four (4) and seventeen (17) to use seat belts.
XI.
HAND
CONTROLS
A.
We will confirm a request for hand controls with 48 hours if the
request is made between noon Sunday through noon Friday.
The failure to provide us with a timely request for hand controls may
mean we cannot fulfill your request if hand controls, trained personnel to
install the hand controls, or vehicles suitable for installation of hand
controls are not readily available due to the untimely request.
If you intend to cancel your reservation, we request that you contact
us so that we may remove the hand controls following your cancellation.
B.
At the time of a request for hand controls, in order to more readily
accommodate you, please advise us whether the hand control should be
installed on the left or the right side of the steering wheel.
C.
Hand controls can only be installed in specific car models, following
examples:
§
Chevrolet Monte Carlo (2 door full-size)
§
Chevrolet Impala (4 door full-size)
§
Dodge Charger
§
Minivan
D.
We recommend that individuals with disabilities who use a wheel chair
and who are traveling alone request a 2-door vehicle.
We have found, through experience, that such customers can more
easily store the wheel chair in the rear seat as compared to a 4-door.
XII.
JEEP
WRANGLER TOP REMOVAL
The Jeep Wrangler top/windows are
removable. If renter elects to
remove and/or lower any windows or the top, the renter is responsible for
reinstalling same prior to return of the vehicle.
XIII.
COURTESY
SHUTTLE SERVICE AVAILABLE AT MOST LOCATIONS. (Geographic restrictions
apply.)
All pick-up
arrangements for the courtesy shuttle should be made directly with the
appropriate rental station.
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