ALL INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE 1 (7/21/10)
(Updated July 21, 2010)

A. Valid driver’s license in own name (required by law).

Foreign renters must have their country’s valid license. International license

alone is not acceptable.

B. Major credit card in driver’s name:

American Express VISA JCB

Diner’s Club MasterCard Discover

or proof of same available, Debit/Check Card will only be accepted upon return

of vehicle. In all cases, Renter will be subject to a credit inquiry, which

may affect renter’s credit evaluation. Company debit card must have renter’s

name or signature on card.)

D. Dollar vehicles may not be used for off-road use; camping is prohibited if renter

is paying direct and leaving cash deposit.

E. A cash deposit (no personal or company checks) is acceptable in lieu of a

major credit card, at airport locations only, provided customer is cash qualified

within certain restrictions (see cash qualifications). At Dollar hotel desk

locations, only credit/debit cards are acceptable.

1. Must have a major credit card/or a minimum cash deposit.

2. Unrestricted on car class.

1. Must have a major credit card/or a minimum cash deposit.

2. Able to rent all car categories.

G. There is no maximum age restriction for licensed drivers.

1. Cash rental - 21 years of age and rank of E-5 or above.

2. Credit card - 21 to 25 years of age, no specialty vehicles.

plus tax, daily, per person.

A. Hawaii State General Excise Tax

- Oahu: 4.712%

- Maui, Kauai, Hawaii and Lanai: 4.166%

B. Hawaii State Vehicle Rental Surcharge of $3.00 per rental day.

C. Vehicle Licensing & Registration Fee - from $0.26 - $0.75 per rental day

(depending on type of vehicle/location)

D. Airport Concession Recovery Fee –

11.11% for Honolulu, Kahului, Lihue, Kona, Hilo

E. Customer Facility Charge (CFC) - $1.00 per rental day, plus tax (on-airport

locations only). Effective 9/01/10, CFC will be $4.50 per rental day.

* All information subject to change without notice.

A. Qualifications

1. Renter must meet age requirements.

2. Renter must present round trip airline ticket (or a current itinerary for an

E-ticket) with the following information imprinted on the ticket:

a. Renter’s name.

b. Flight number.

c. Date of flight (must coincide with return date of car).

d. Destination information (originating/arriving cities).

3. If the renter is not a U.S., Canadian or Mexican citizen, renter must

have a valid passport and a valid country driver’s license*. We must

be able to read the following on the license:

a. Renter’s name.

b. Date of birth.

c. Expiration date of driver’s license.

d. Driver’s license number.

4. Renter must have a valid local contact and verification is MANDATORY

as follows:

a. Show hotel voucher

b. Advise hotel name - call will be made to hotel.

c. Private residence - call will be made to verify (someone

must be home to receive call).

5. Leave security cash deposit (refer to Cash Deposit).

6. Management approval required for every rental.

7. Campers do not qualify for cash rentals.

B. Cash Deposit (cash or traveler’s checks)

1. Prepaid/Voucher

CHARGES, plus $50.00.

2. Non Prepaid

TOTAL ESTIMATED CHARGES, plus $100.00.

accident towing, lockout, flat tire and fuel and battery services).

A. Each rental day is a 24-hour period (no grace period).

After 24 hours, overtime charges apply, not to exceed the daily rate.

2. Optional coverage (LDW, PPP, SLI & UMP) and surcharges -

full daily rate applies for any portion of overtime.

A. Maximum additional drivers are four (4) per rental contract.

C. Additional drivers must be at least 21 years of age.

D. Additional drivers under the age of 25 are subject to an additional charge

A. Oahu – Honolulu Harbor

1. Pre-book HNLC04 (Waikiki) and make a note in reservation for

“pier pickup”

2. Upon docking at pier, passenger should call for shuttle pickup:

Ph (808) 952-4264 (allow approx ½ hour for pickup)

3. If vehicle is returned at Honolulu Intl Airport location, drop charge will apply.

B. Maui - Kahului Harbor

1. Pre-book OGG and make a note in reservation for “pier pickup”

2. Upon docking at pier, shuttle bus will be waiting from 8 am for pier pickups.

shuttle pickup: Ph (808) 877-2732 (allow approx ½ hour for pickup).

C. Maui - Lahaina Harbor

1. Pre-book JHM and make a note in reservation for “pier pickup”

2. Upon docking at pier, passenger should call for shuttle pickup: Ph (808) 667-2651

(allow approx ½ hour for pickup).

3. Shuttle service from JHM to Lahaina pier available 8 am to 4 pm.

D. Kauai – Nawiliwili Harbor

1. Pre-book LIH and make a note in reservation for “pier pickup”

2. Upon disembarking at pier, board Dollar shuttle. If after 10 am, call for

shuttle pickup: Ph (808) 245-3652 (allow approx ½ hour for pickup).

E. Kona – Kailua-Kona Pier

1. Pre-book KOAN02 at least 48 hours in advance of pick up and make a note

available.

2. Upon disembarking at pier, proceed to the King Kamehameha’s Kona Beach

Resort and to the Dollar desk in the lobby to pick up pre-booked rental

vehicle.

3. An off-airport site fee will be assessed for pickup at this location.

4. If vehicle is returned at Kona airport location, the drop fee will apply.

F. Hilo – Hilo Harbor

1. Pre-book ITO and make a note in reservation for “pier pickup”

2. Upon disembarking at the pier, board the Dollar shuttle bus; if shuttle not

readily available, call for pickup: Ph (808) 961-2101.

A. Oahu

1. Honolulu Airport to Waikiki (or reverse) $ 30.00

(Note: also applies to cruise ship p/u at Waikiki w/return at HNL)

B. Maui

1. Kahului to Kaanapali (or reverse) $ 40.00

C. Lihue

1. Lihue to Sheraton/Poipu (or reverse) $ 50.00

D. Hawaii

1. Hilo Airport to Kona Airport $ 85.00

2. Kona Airport to Hilo Airport $ 55.00

3. Kona Airport to King Kamehameha’s Kona Beach Resort $ 25.00

4. The Fairmont Orchid to Kona/Hilo Airport and other $ 75.00

Dollar locations (or reverse)

5. King Kamehameha’s Kona Beach Resort to Kona Airport $ 50.00

6. King Kamehameha’s Kona Beach Resort to Hilo Airport $ 75.00

E. Lanai

1. One way drop off airport $ 10.00

2. One way unauthorized drop off airport $ 20.00

3. Manele Harbor to base yard $ 10.00

4. One way drop off Manele Harbor $ 20.00

5. One way unauthorized drop off Manele Harbor $ 40.00

Note: Cars left at airport without authorization will be subject to a $200.00 charge (with

the exception of Lanai-see above). Renter will be responsible for any citations issued

and for tow charges.

A. Hawaii State Law requires that a child under four (4) years of age (up to about 40

lbs.) is properly restrained in a child safety seat. (Customer responsible for

securing child passenger in child safety seat in rental vehicle.)

B. Hawaii State Law also requires that all passengers between the ages of

four (4) and seventeen (17) are properly restrained by a seat belt .

Children 4 years through 7 years must be in a booster seat or child restraint.

However, children of this age who are taller than 4’9” or heavier than 40 pounds

may be seated in rear seats with a lap/shoulder or lap belt.

daily charge will be capped at $72.00.)

D. Child seat should be requested at time of booking advance reservation.

Dollar will provide and install hand controls upon the request of any renter with a

disability who can operate a motor vehicle with the aid of hand controls, subject to

availability of same, vehicles and an employee trained to install hand controls.

Reservations Center. We will confirm a request for hand controls within 24 hours

Mail to Dollar Rent A Car, 1600 Kapiolani Blvd., #825, Honolulu, HI 96814, or

mean we cannot fulfill your request if hand controls, trained personnel to install

the hand controls, or vehicles suitable for installation of hand controls are not

readily available due to the untimely request.

At the time of a written request for hand controls, in order to more readily

accommodate the request, please advise whether the hand control should be

installed on the left or right side of the steering wheel.

When a reservation is booked 24 hours in advance of the rental (pickup date),

- (808) 944-1544 (on Oahu)

- (800) 342-7398 (from Neighbor Islands to Oahu)

- 800-800-4000 (ask for Specialty Desk)

B. Hand controls can only be installed in specific car models, as follows:

Ford Focus Compact/4-door

Ford Mustang Convertible

Dodge Charger Sedan Fullsize/4-door

Ford Escape Midsize SUV

Jeep Grand Cherokee Standard SUV

Jeep Commander Standard SUV

Dodge Caravan Minivan / 7-pax

Chrysler Town &Country Minivan / 7-pax

Chrysler 300 Base Luxury/ 4-door

Lincoln Town Car Luxury /4-door

The Jeep Wrangler top/windows are removable. If renter elects to remove and/or lower

any windows or the top, renter is responsible for reinstalling same prior to return of the

vehicle or will be charged $50.00.

The GPS unit is available for rent at time of car pickup - $11.95, daily (except for Oahu,

$12.95, daily)

Customer is only responsible for gas used, except when Prepaid Fuel Option is

accepted at time of pickup, when vehicle may be returned at any level (no pro-ration

allowed).

A. Oahu

1. Waikiki hotels to our 2002 Kalakaua Avenue rental station:

7:30 am to 7:45 pm only – call 952-4264.

B. Maui

1. Lahaina to Kapalua hotels and condominiums to our West

Maui rental station.

2. Prior arrangements should be made directly with the rental station –

to set up a shuttle pickup time - phone 667-2651.

C. Kauai

1. Hotels along the Coconut Coast up to the Hotel Coral Reef in Kapaa to

our Lihue rental location; shuttle pickups at 9:00 am and 1:00 pm;

advance reservations required – ph 245-3652;

2. Poipu area to Sheraton Kauai Resort rental station (between 8:00 am

and 1:00 pm): Midsize or higher categories only; on request, 48 hours

advance reservations required (call Central Reservations).

D. Hawaii

1. Hilo - anywhere in Hilo town to our Hilo airport location: 6:00 am to

8:30 p.m. - call direct (961-2101).

Kona – Airport to Kona Village and Four Seasons: on request; 24 hours

advance notice required. Res not required if there is availability.

2. Fairmont Orchid rental station to:

- Hapuna Prince Resort: pickup/drop off 9:00 a.m. and 3:00 p.m.

On request - call direct (885-0706).

- Hilton, Bay Club and Marriott Resorts pickup/drop off 9:30 a.m. and

3:30 p.m. On request - call direct (885-0706).

3. King Kamehameha Hotel rental station: only one pickup/drop off at

10:00 a.m.; 24 hours advance notice and confirmed reservation required.

Call direct (329-3162).

A. FIT (Individual reservation)

1. No charge for cancellations made at least 48 hours prior to rental

date.

B. Groups (10 or more vehicles)

1. No charge for cancellations made at least two weeks prior to rental

date.

A. Telephone and Fax Numbers

1. From Oahu (808) 944-1544 Fax (808) 973-3766

2. From Neighbor Islands (800) 342-7398 Fax (808) 973-3766

3. From U.S. Mainland (800) 367-7006 Fax (808) 973-3766

B. Hours of Operation

1. Monday - Friday 7:30 am to 5:30 pm (HST)

2. Saturday 8:00 am to 3:00 pm (HST)

3. Sunday 8:00 am to 1:00 pm(HST)

4. Holidays 8:00 am to 1:00 pm (HST)

C. Japanese Answering Service (for Japanese-speaking customers)

Daily - 24 hours (808) 922-1877

Toll-free from Neighbor Islands (800) 394-2246

Travel Industry Discount available as follows:

1. During non-peak periods

2. Advanced reservation needed

3. Pay direct

4. Vouchers, prepaid coupons, other discounts do not apply.

(2002 Kalakaua Avenue)

(2490 Kalakaua Avenue)

(2055 Kalia Drive)

(946 Mokuea Street)

(20-C Halawai Drive)

(3273 Hoolimalima Place)

(2440 Hoonani Road/Koloa)

(Keahole Intl Airport)

(75-5660 Palani Road/Kailua)

(One North Kaniku Drive/Kohala Coast)